Last updated: 18 September 2026

 

Core Physiotherapy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it, how it may be stored or shared, and the rights you have in relation to your personal information.

This Privacy Policy applies to information collected through our website, through communications with us, and when you otherwise provide personal information to us in connection with our services.

 

1. Information We Collect

 

Depending on how you use our website and services, we may collect the following information:

 

Personal information

• Your name

• Email address

• Telephone number

• Postal or billing address, where applicable

• Information relating to appointments, enquiries or services you request

• Communications you have with us

• Information you provide when completing forms or contacting us

• Comments, feedback, reviews or recommendations you choose to provide

• Any other information you voluntarily provide to us

 

Payment information

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Where you make a payment, payment information may be processed by our payment providers. We may receive information such as payment status, transaction details and limited payment information necessary to administer your purchase or appointment.

Where payment is processed through a third-party payment provider, your full card details may be collected and processed directly by that provider. We do not intend to store complete payment card details on our own systems.

 

Technical and usage information

 

When you use our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and version

• Device type

• Operating system

• General location information derived from your IP address

• Website pages visited

• Time spent on pages

• Page response times

• How you interact with our website

• Information about how you navigate away from our website

We may use cookies and similar technologies to operate, secure and improve our website and, where applicable, to understand how visitors use it.

 

2. How We Use Your Information

 

We may use your personal information for the following purposes:

1. To provide, administer and manage our services;

2. To respond to enquiries and provide customer support;

3. To arrange and manage appointments and bookings;

4. To process payments and transactions;

5. To communicate with you about your account, appointments, enquiries or services;

6. To provide important service-related notices and updates;

7. To maintain the security and functionality of our website;

8. To understand how our website and services are used and to improve them;

9. To obtain feedback, where appropriate;

10. To comply with legal and regulatory obligations;

11. To establish, exercise or defend our legal rights where necessary; and

12. Where permitted by law, to send you information about our services, offers or promotions.

We will only use your personal information where we have a lawful basis to do so under applicable data protection law.

 

3. Lawful Basis for Processing

 

Depending on the circumstances, we may process your personal information because:

• It is necessary to perform a contract with you or to take steps at your request before entering into a contract;

• We have a legitimate interest in operating and improving our business and services, provided that this does not unfairly override your rights and interests;

• We are required to comply with a legal or regulatory obligation; or

• You have given your consent, where consent is required.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

 

4. Marketing Communications

 

Where permitted by law, we may contact you about our services, news, offers or promotions.

You can opt out of marketing communications at any time by contacting us or, where applicable, using the unsubscribe option provided in a marketing message.

We will continue to send essential service-related communications where necessary, even if you have opted out of marketing communications.

 

5. Sharing Your Information

 

We do not sell your personal information.

We may share personal information with trusted third-party service providers where this is necessary to operate our website, provide our services, process payments, communicate with you, maintain our systems or comply with our legal obligations.

These providers may include website hosting providers, payment processors, booking or appointment systems, email and communications providers, IT service providers and professional advisers.

We require service providers who process personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.

We may also disclose personal information where required by law, regulation, court order, or where necessary to protect our rights, property or safety.

 

6. Wix

 

Our website is hosted and supported by Wix.com.

Wix provides the online platform and related services that enable us to operate our website and, where applicable, provide products or services to you. Information submitted through our website may be processed and stored by Wix and its service providers in accordance with their own privacy practices and applicable data protection requirements.

You can find further information about how Wix handles personal information in Wix's own privacy documentation.

 

7. Payment Security

 

Where payments are made through payment services provided through Wix or other third-party payment providers, payment information may be processed by those providers.

Payment providers may be required to comply with applicable payment security standards, including the Payment Card Industry Data Security Standard (PCI DSS), where applicable.

We do not intend to retain complete payment card details on our own systems.

 

8. Data Security

 

We take reasonable and appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

 

9. How Long We Keep Your Information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain appropriate business and financial records, resolve disputes, enforce agreements and comply with legal, accounting or regulatory requirements.

The length of time we retain information will depend on the nature of the information and the reason it was collected.

 

10. Your Data Protection Rights

 

Under applicable UK data protection law, you may have the right to:

• Request access to the personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of your personal information in certain circumstances;

• Request restriction of processing in certain circumstances;

• Object to certain types of processing, including direct marketing;

• Request the transfer of certain personal information to you or another organisation in a commonly used electronic format; and

• Withdraw consent where we rely on consent as our lawful basis for processing.

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of these rights, please contact us using the details below.

 

11. Contact Us

 

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact:

Core Physiotherapy
**Email: **info@core-physiotherapy.co.uk

We will respond to requests within the time period required by applicable data protection law.

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

 

12. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our services, the way we process personal information, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy. Where appropriate, we may also notify you of significant changes by other means.

We encourage you to review this Privacy Policy periodically.